The following resources are for caregivers to access during the COVID-19 outbreak. They include information on different COVID related resources such as parenting, managing stress, and maintaining one’s own personal mental health, as well as, province-specific information on support groups and helplines for caregivers to access.
Text4Hope: A free service providing three months of daily Cognitive Behavioural Therapy (CBT)–based text messages written by mental health therapists. Community members simply subscribe to receive ongoing supportive content. There is no cost. Text COVID19HOPE to 393939 to subscribe.
The Caregiver Support Community: In response to the evolving COVID-19 situation Caregivers Alberta have added new ONLINE Caregiver Support Community groups happening each Monday and Thursday. (RSVP online)
Caregiver Coach: Need one-on-one support? Our Caregiver Coach can connect you to the resources you need, offer personalized support and is there to listen when you just need to talk. You can connect to our Caregiver Coach by:
COVID-19 non-medical Phone Service: The province has created a phone service to provide non-medical information about COVID-19, including the latest information on travel restrictions. Information is available in more than 110 languages, 7:30 a.m. - 8 p.m. Pacific Standard Time at 1-888-COVID19 (1-888-268-4319) or via text message at 604-630-0300.
Teleconference Support Groups: A Safe Space for Caregivers: Conference calls take place at the following date/time: Third Thursday of the month from 2:00-3:30 PM (April 16, May 21, June 18)You must pre-register to join each conference call: To join the group, contact our Family Caregiver Support Line at 1-877-520-3267(Ext 1) or email@example.com NO LATER THAN 24 hours before the meeting, at which time you will be provided with instructions on how to join the conference call.
HealthLink BC:8-1-1 is a free-of-charge provincial health information and advice phone line available in British Columbia. The 8-1-1 phone line is operated by HealthLink BC, which is part of the Ministry of Health. By calling 8-1-1, you can speak to a health service navigator, who can help you find health information and services; or connect you directly with a registered nurse, a registered dietitian, a qualified exercise professional, or a pharmacist. Available in French as well.
Bounce Back: A free evidence-based program designed to help youth and adults experiencing symptoms of mild to moderate depression, low mood or stress, with or without anxiety. Bounce Back® teaches effective skills to help people improve their mental health. Call toll-free: 1 866 639-0522
AbilitiCBT is cognitive behavioral therapy (CBT) delivered by a therapist through a digital platform accessible from your smartphone or tablet. It virtually pairs you with a professional therapist that supports you through your program. Sign up online.
Provincial CHANNAL Warm Line: If you are feeling isolated and alone during COVID-19, you are encouraged to reach out and speak with a trained mental health peer supporter. Call the Provincial CHANNAL Warm Line at 1-855-753-2560 9:00am to 12:00am daily. Note that, due to large call volumes, you may be prompted to leave a voice mail. CHANNAL will return your call with a blocked phone number to protect your privacy.
Caregiver Support Line: Support line for caregivers, available Monday - Friday 9:00 am - 4:30 pm. Confidential voice messages can be left after hours and your call will be returned as soon as possible. Call 1-877-488-7390
Therapy Assistance Online: is a free and private online resource with interactive activities and videos for people facing mental health challenges. It includes activities on a variety of topics, and you can choose which ones you want to explore.
MindWell-U: a free 30-day mindfulness challenge; an online tool which helps lower stress and improve well-being.
Mental Health Mobile Crisis Line: If you’re experiencing a mental health or addictions crisis, or are concerned about someone who is, the Mental Health Mobile Crisis Line is available 24 hours a day, 7 days a week. Available in English and French.
COVID-19 – Department of Health Nunavut (General information on COVID-19 for Nunavut)
Services/ Phone Numbers
COVID Hotline - Need to talk to someone if you have COVID-19 symptoms, or have recently travelled to or from an affected area? Please call 975-8601 or 1-888-975-8601 from 7:30 a.m. to 7:30 p.m.to speak with someone.
COVID-19 – Public Health Ontario (General information on COVID-19 for Ontario)
Services/ Phone Numbers
Virtual Caregiver Support group: Support group created to offset any support groups you may not be able to visit in your community during COVID-19. Discussion will be driven by caregivers to discuss issues of highest importance to caregivers with facilitation by an OCO staff person. Register online.
Ontario Caregiver Helpline: Provides caregivers with a one-stop resource for information and support. The helpline is available to all caregivers – regardless of age, diagnosis or where they live. 24 hour support. Call: 1-833-416-2273.
ConnexOntario: Adults and frontline workers who are dealing with the realities of COVID-19 can call for mental health support.
Find Support for Individuals: Physical distancing and self-isolation can be difficult. Find out about organizations that are helping out in your area by delivering groceries, medication and other essentials or by offering a friendly voice and social support.
Telehealth Ontario: Free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week. Call: 1-866-797-0000 (toll-free) or 1-866-797-0007 (toll-free TTY)
BounceBack: A free, evidence-based cognitive behavioural therapy program that offers guided mental health self-help supports for adults and youth 15+ using workbooks, online videos and phone coaching. Call 1-866-345-0224.
Caregiver Support - a free and confidential phone consultation, information and referral service for the caregivers of older adults, as well as friends and family, practitioners and health care professionals. Call 1-855-852-7784
TAO Tel-Aide – Telephone help service for French-speaking people. It is free, anonymous and confidential for those who need emotional support. Phone lines are available around the clock at 1-800-567-9699
Écoute Entraide French community organization that supports people who are emotionally suffering: 514 278-2130 or 1 855 EN LIGNE (365-4463)
LigneParents: A 24/7 French hotline for parents in need of support. Call 1-800-361-5085 or visit the website for more information on COVID-19 and support available.
COVID-19 – Government of Saskatchewan (General information on COVID-19 for Saskatchewan)
Services/ Phone Numbers
Mobile Crisis centres are located across Saskatchewan and operate 24/7. Call (306)-757-0127 (If you don’t speak English, Mobile Crisis Services will access a translation service)
COVID-19 – Government of Yukon (General information on COVID-19 for Yukon)
Services/ Phone Numbers
CMHA Yukon Division counselling staff are providing telephone or video sessions. Drop-in counselling has been extended from one day a week to 5 days a week. Appointments are available by phone within 48 hours of calling to book the appointment.